Shipping and Returns

• Free standard ground shipping on all orders over $199. Some exclusions apply.
• CEI Supply will ship orders via the most economical shipping method unless you specify a different shipping method on your order.
• For standard ground shipments, orders placed before 2 p.m. (CST) Monday–Friday will ship the same business day. Orders placed after 2 p.m. (CST) Monday–Friday will ship the next business day.
• You can expect to receive your order between 1 and 5 business days, depending on the time of day you place your order and your location relative to our shipping hub. Refer to our map below for the estimated ground shipment in-transit time. Inclement weather may also affect carrier pickup and transit times.
• For overnight and 2-day shipments, orders must be placed by 2 p.m. (CST) Monday–Thursday (for Overnight Saturday delivery, contact us for price). Shipments up to 10 lbs may ship overnight or via 2-day service.
• If your order should arrive damaged, save all packaging and cartons for the carrier to inspect. Damages or shortages must be reported to the carrier at once. Notify CEI Supply of any shortages within 24 hours of receipt.
• Orders shipping to Canada may incur a brokerage fee charged by the carrier.
• For all international orders, please contact our Sales Team at 1-800-333-5234 or email sales@ceisupply.com.
• If you have questions about a shipment or if it is taking longer than you expected, please call us at 1-800-333-5234.

Estimated Ground Shipping Delivery Time

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Returns

If your product arrives damaged or there is a shortage:

If you receive a damaged package, please have the driver document the damage. Next, contact customerservice@gnedi.com or call 1-866-297-4918 to file a damage claim. Great Northern Equipment is responsible for filing damage claims with the carrier.

Package Shipments

If the carrier detects damage or concealed damage is identified, please call Great Northern Equipment immediately to report it and initiate a claim. Please retain any cartons, packages, or related data until the carrier has completed its inspection. Great Northern Equipment is responsible for filing damage claims with the carrier.

Great Northern Equipment will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping materials and packaging from the product you received.

Truck Freight Shipments

The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or delivery sheet, and the carrier's driver must sign and acknowledge the record. The customer must retain a copy of the signed bill of lading or delivery sheet and contact customerservice@gnedi.com or call 1-866-297-4918 to initiate the claim process immediately. Please DO NOT refuse shipment. This will only delay your credit or the replacement of damaged goods.

If you wish to return a product:

• Please contact us at customerservice@gnedi.com or call 1-866-297-4918 for prior authorization. Returned merchandise must have a CEI Supply-issued SRO (Sales Return Order) number marked on the exterior of the shipping package; otherwise, it will not be accepted.
• Returned items must be in new, unopened, unused condition unless the item(s) are deemed defective or damaged from shipping.
• Items must be returned within 60 days of the delivery date.
• Returned items are subject to a minimum restocking fee of 20%.
• Returns must be shipped; no in-person drop-offs allowed.
• Once your item(s) are received, please allow up to 7 business days for your return to be processed and the correct credit amount applied.