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    Frequently Asked Questions

    How do I tell the difference between left or right teeth?

     

    side view of a hand holding a left, right and straight tooth

    For 500, 800, 800V and S-Pro Series 

    Hold the tooth so the cutting tip is facing you and the carbide tip is pointing towards the ground (as shown above). Whichever direction the tooth is curving, this is the tooth’s type.

    side view of a bent and straight gladiator tooth

    For Gladiator Series Teeth
    There is no left or right teeth as Gladiator teeth can fit on either side of the wheel. Gladiator teeth are instead available in bent or straight. It offers two cutting edges in one.

    side view of a hand holding a left, straight left, straight right, and right dual 800 series teeth

    For Dual 800 Series Replacement Teeth
    Hold the teeth with the carbide tip parallel to the ground. Whichever direction the tooth is curving, this is the tooth’s type. Note: Teeth are put in a pocket with the patent number facing outward.

    Do you retip/sharpen teeth?

    While we do not retip/sharpen teeth at this time, we do offer tungsten carbide replacement tips on our website. See here.

    side view of 3 tungsten carbide replacement tips

    How to Measure your Bolt?

    As a general rule: For S-Pro Pockets: Add 1-3/4" to the thickness of your cutter wheel. Example: 1/2" thick wheel + 1-3/4" = 2-1/4" bolts. For all other pockets: Add 1-1/2" to the thickness of your cutter wheel. Example: 1/2" thick wheel + 1-1/2" = 2" bolts. Note: When measuring your CEI bolt, measure by shank only, do not include the head. For Greenbolt™: Bolts are measured from the neck, and down towards the bottom. For LoPro™: Bolts are measured from the shank down. DO NOT include the head of the bolt.

    chart refering to specific bolt size

    How can I place an order?

    You can order online at ceisupply.com, by calling (800) 333-5234; or by faxing (763) 428-9528.

    Do you ship outside the United States?

    Yes, CEI Supply ships internationally. For all international orders (outside of the United States and Canada) please email CEI Supply for more information at sales@ceisupply.com or by calling sales at (763) 425-1167. Any import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country.

    What is the average shipping time?

    Shipping is 3-5 business days depending on how far you are from our shipping hub (and inclement weather). For overnight shipments, orders must be in by 2pm central time Monday-Thursday (for Overnight Saturday delivery contact us for price). Shipments up to 10lbs may go overnight. If you have questions about a shipment or it is taking longer than you expected, please call us at (800) 333-5234. For next day air, please select Express Shipping at checkout (Express Shipping fee will be applied).

    icon of a map displaying specific shipping times based on state

     

    What are the shipping costs?

    Shipping is based on weight, distance and size. You can get an estimated shipping charge by putting the items you want in your cart, inserting your zip code and then clicking "Estimated Shipping."

    Will I have to pay taxes?

    Yes, any import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.

    What if I need to return an item?

    Please contact CEI at (800) 333-5234 for prior authorization as returned merchandise must have a CEI-issued SRO (Sales Return Order) number clearly marked on the exterior of the shipping carton or it will not be accepted.

    Can I pickup my order at your store?

    Yes, you can. Please call ahead to place your order. Give our warehouse around 45 minutes to get your order ready. Our warehouse is open Monday through Friday, 8AM - 5PM Central Standard Time.

    What if my parts are backordered?

    We will call or email you if you have ordered products that are not in stock. We will let you know the estimated time they will arrive and we will process and ship the order as soon as the item comes in.  

    Do you have financing?

    CEI has in-house financing (through parent company, GNE) and also through PayPal's BillMeLater. To use GNE financing, call us at (763) 425-1167 to get a GNE account number before checking out. To use BillMeLater, Choose PayPal as your checkout service during the checkout process, select the BillMeLater option, enter two pieces of information, accept the terms and get a decision in seconds.