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Shipping and Returns


  • Free standard ground shipping on all orders over $199. Some exclusions apply.
  • CEI Supply will ship orders via the most economical shipping method unless a preference is indicated on your order.
  • For standard ground shipments, orders placed before 2 p.m. (CST) Monday–Friday will ship the same business day. Orders placed after 2 p.m. (CST) Monday–Friday will ship the next business day.
  • You can expect to receive your order between 1–5 business days depending on what time of day you place your order and how far you are from our shipping hub. Refer to our map below for estimated ground shipment in-transit time. Inclement weather may also impact carrier pick-up/transit times.
  • For overnight and 2-day shipments, orders must be placed by 2 p.m. (CST) Monday–Thursday (for Overnight Saturday delivery, contact us for price). Shipments up to 10 lbs may go overnight/2-day.
  • If your order should arrive damaged, save all packaging and cartons for the carrier to inspect. Damages or shortages must be reported to the carrier at once. Notify CEI Supply of any shortages within 24 hours of receipt.
  • Orders shipping to Canada may be required to pay a brokerage fee to the carrier.
  • For all international orders, please contact our Sales Team at 1-800-333-5234 or email
  • If you have questions about a shipment or it is taking longer than you expected, please call us at 1-800-333-5234.

Estimated Ground Shipping Delivery Time

Estimated Ground Shipping Time-in-Transit

Click Image to Enlarge


  • Please contact us at 1-800-333-5234 for prior authorization, as returned merchandise must have a CEI Supply-issued SRO (Sales Return Order) number marked on the exterior of the shipping package, or it will not be accepted.
  • Returned items must be in new, unopened, unused condition unless the item(s) are deemed defective or damaged from shipping.
  • Items must be returned within 60 days of delivery date.
  • Returned items are subject to a 20% restocking fee.
  • Returns are only accepted by mail.
  • Once your item(s) are received, please allow up to 7 business days to process your return and apply the proper credit amount.